Refund & Returns Policy

Please note that our online store runs separately to our retail store and the same T&C’s do not apply when purchasing directly from our store in Spruce Avenue, Stillorgan.

RETURNS, REFUNDS AND CANCELLATIONS

All orders placed will receive a confirmation email.

If you wish to cancel an order, please contact us a soon as possible at (+353) 12602524, and if your order has not been processed already, we can cancel your order for you.

If your order has been dispatched, generally, you can seek a refund by returning your order within 14 days of receipt*. Please email online@helenturkington.com as soon as possible with your order confirmation number clearly stating that it is your intention to cancel/return the order. Please return your order to the following address:

No. 58 Spruce Avenue, Stillorgan, Dublin, A94 X292, Ireland

*Certain exclusions apply – see items excluded from returns and cancellations below

Please note, return costs are the customer’s responsibility unless there is a problem with an order, see faulty items and breakages below. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

Please ensure your returns package is clearly labelled with your information and order number. Each item must be returned unused, with all original packaging intact and suitable for resale. If there are multiple items connected to an order, for example buy 2 get 1 free, all items must be returned for a refund to be processed.

Please note that we cannot offer exchanges for any purchases made on our online store. These will be processed for a refund only.

We require proof of purchase for an item to be refunded and refunds can only be processed to the means of payment only so a returned item accompanied by a gift receipt will receive online credit.

Once we have received and checked your return for eligibility (which can take up to 3 working days), you will be notified by email as soon as your return has been processed. A refund can take up to 5 working days before it will appear in your bank account. You will receive a refund confirmation by email once a refund is processed.

Please note that online refunds cannot be processed by our Spruce Avenue store, however you can return your item to Spruce Avenue and our store team will pass your return to the online team for processing.

FAULTY ITEMS & BREAKAGES

We are always disappointed on the rare occasion that a customer’s receives a damaged item and we will take it up with the manufacturer immediately so it is important for quality control purposes that we are alerted immediately and generally we will ask that the item (along with proof of purchase/date etc) is returned to us. Please inspect all items upon delivery and notify us of any issue at that time by emailing us at online@helenturkington.com with images. When we receive the damaged item we will process a refund under our normal returns procedure. We will ensure you are reimbursed for standard return postage on the item.

ITEMS EXCLUDED FROM RETURNS & CANCELLATIONS

There is no return or cancellation on bespoke or final sale marked items. This does not affect your statutory rights.

Please note that items cannot be returned once they have been removed from their protective packaging and/or the seal has been removed (for example but not limited to candles, cushions and lampshades).

Toiletries or beauty products are not eligible for refund if the seals have been broken.

Gift cards cannot be returned.